Skip to main content

Barack Obama Green Charter Schools

Excellence is Standard

Technology Help

Technology Help

Start Here When You Need Technology Support

Students and families can use this page to find help with school-issued Chromebooks, student accounts, school applications, and common connectivity issues.

Choose the topic that best matches the problem you are experiencing. If the issue cannot be resolved using the information below, follow the support instructions provided for the appropriate next step.

Quick Technology Help

Chromebook Problems

Get help with charging, startup, damaged devices, missing Chromebooks, and other common device problems.

Account & Password Help

Get help with school account sign-in problems, forgotten passwords, and account security. Students who need a password reset must contact the Technology Department.

School Apps & Portals

Get help accessing school systems and applications such as Genesis, ParentSquare, and other digital resources.

Internet & Connectivity

Review basic steps when a Chromebook or other device is having trouble connecting to the internet.

Common Technology Problems

    • Make sure the Chromebook has been charged.
    • Connect the school-issued charger and wait several minutes before trying again.
    • Confirm the charger is securely connected to both the Chromebook and the power outlet.
    • Try a different electrical outlet if available.
    • Press and hold the power button for several seconds.
    • If the Chromebook still does not turn on, report the problem rather than attempting to open or repair the device.

    • Check that the charger is fully connected to the Chromebook and wall outlet.
    • Inspect the charger and cable for visible damage.
    • Try another electrical outlet.
    • Do not force the charging connector into the Chromebook.
    • If the charger or charging port appears damaged, stop using it and report the issue.

    • Confirm that you are using the correct school username.
    • Carefully re-enter your password and check for typing errors.
    • Make sure Caps Lock is not accidentally enabled.
    • Confirm that the Chromebook is connected to the internet.
    • Restart the Chromebook and try again.
    • If you continue to have trouble, follow the school account support process.

    • Do not share your password or ask another student to access your account.
    • If you forgot your school account password or cannot sign in, contact the Technology Department for assistance.
    • Be prepared to provide your name, grade, and the account or application you are trying to access.
    • Never share your password with another student.
    • If you believe someone else has accessed your account, notify the Technology Department immediately.

    • Refresh the page.
    • Confirm that the Chromebook is connected to the internet.
    • Close and reopen the browser or application.
    • Restart the Chromebook.
    • Try accessing another website to determine whether the problem is with one service or the internet connection.
    • If the problem continues, note the website or application name and any error message you see before requesting help.

    • Confirm that Wi-Fi is turned on.
    • Check whether the Chromebook shows that it is connected to a wireless network.
    • Move closer to the wireless router or access point when using the device at home.
    • Restart the Chromebook.
    • If other devices in the home also cannot connect, the issue may be with the home internet service or router.
    • Families should contact their internet provider for home-service outages or router issues.

    • Stop using the device if continued use could make the damage worse.
    • Do not attempt to open, repair, glue, tape, or otherwise modify the Chromebook.
    • Report cracked screens, broken hinges, damaged keyboards, charging-port problems, liquid exposure, or other physical damage promptly.
    • Follow the procedures outlined on the Chromebook Care & Support page.

    • Check classrooms, bags, lockers, and other recent locations first.
    • Report the missing Chromebook or charger promptly.
    • Do not wait several days hoping the device will appear.
    • School staff will document the issue and provide the appropriate next steps.
    • Students and families may be responsible for lost school-issued equipment consistent with school policy.